Ultimate Network Experience Helps Rejuvenate the Queen Elizabeth 2 Cruise Ship

- With the development of the digital society, Wi-Fi has already become deeply integrated into our modern-day lives. For the hotel management, improving the operating efficiency of the hotel has always been the target, and the reputation of a hotel can directly improve its operating efficiency. Huawei and the hotel are both exploring ways to provide guests with an ultimate Wi-Fi experience, and also to facilitate deployment and operations and maintenance (O&M). Bottleneck of Traditional Wireless Access Solutions The two traditional hotel Wi-Fi layout solutions are the corridor settled solution and indoor settled solution. In the corridor settled solution, APs are mounted to the ceiling of the corridor, covering rooms on both sides of the corridor. Each AP covers four rooms. Results of testing show that in the parts of the guest rooms far away from the AP, the wireless signal is weak or even coverage holes exist. Average bandwidth per user can only reach 1-2 Mbit/s. After analysis, it was found that the main reason is that in order to provide guests with a nice environment, hotels adopt a series of sound insulation measures. These include the use of luxurious marble walls and a lot of sound insulation material. Luxury suites have multiple doors which obstruct the signal. These factors all cause severe Wi-Fi signal attenuation. The high-definition (HD) video on demand (VOD) services in each guest room means that each user requires at least 10 Mbit/s bandwidth. Therefore, the traditional corridor settled solution cannot meet customers' requirements for network quality. Some large hotels that adopt the AP indoor settled solution may easily solve the problem of signal attenuation, but new problems arise. Indoor settled deployment greatly increases the number of APs, therefore increasing the AP cost. Also, installation and deployment of APs in this way requires a large amount of cables and wall engineering, and a large area. Not only is the installation difficult and expensive, but it also affects the aesthetics of the guest rooms and negatively impacts the overall visual experience of guests. This is especially true for rooms on cruise ships that are of such high value. In addition, during the installation and deployment, daily operations of the cruise ship hotel are greatly affected, reducing the income of the cruise ship hotel. Therefore, the traditional AP indoor settled deployment is also unacceptable to customers. Customer Experience-centric Wall Plate AP Huawei proposed the use of the wall plate AP2050DN solution for the Queen Elizabeth 2 cruise ship hotel, with its unusual environment and network demands. The wall plate AP supports concurrent wired and wireless access, and provides pass-through and USB ports to conveniently use IP phones and charge USB devices. The wall plate AP is designed to match the plate and can be easily installed on an 86-type box to fit the plate seamlessly to the wall. As well as not affecting aesthetics of the guest rooms, it also does not occupy space in the room. As the wall plate AP is deployed in a room, the signal does not need to pass through the wall. This makes the signal coverage and network bandwidth better than the traditional corridor settled solution. This solution allows wireless signals to cover the entire room, without signal interference generated with other rooms. Using wall plate APs can greatly reduce the time spent on construction and deployment. Wall plate APs also do not damage the original decoration and building structure while reducing costs. Regarding deployment, engineers need only a quarter of an hour on average for the network deployment of a room, greatly improving deployment efficiency and letting customers put more time into operations. Luxury hotels have stringent requirements on the hotel stay experience. Among these, not disturbing guests is a basic requirement. If a hotel guest reports a network problem, the hotel needs to send someone to the room, which will disturb the guest. This severely affects the hotel stay experience. Huawei provides the eSight network management system for the Queen Elizabeth 2 cruise ship hotel. eSight offers automatic deployment of devices, and provides functions such as visualized fault diagnosis and intelligent capacity analysis. eSight can help the hotel management improve O&M efficiency, increase resource usage, and reduce O&M costs, ensuring the stable running of network devices. When a network is faulty, the hotel management can use eSight to perform automatic fault diagnosis and remote O&M on the network, without the need to enter the guest's room. This improves the hotel stay experience. Huawei's wall plate AP uses the latest 802.11ac Wave 2 technology and supports air interface bandwidth of up to 1.267 Gbit/s. This meets the requirements of various services, such as HD VOD and augmented reality (AR) games. A wall plate AP integrates several access methods, such as wireless access, wired access of four PCs, and access of two phones. Wall plate APs can optimize guest room cabling, beautify the environment for guests, and improve the network experience. Wall plate APs also provide an emergency telephone line. Luxury hotels usually will have an analog phone in the bathroom to ensure that guests can use the phone in an emergency. Huawei's wall plate AP solution provides an analog phone port, ensuring that this 'analog lifeline' is not eradicated by the arrival of the digital era. By using Huawei's wall plate AP solution, guests of the Queen Elizabeth 2 cruise ship hotel receive an ultimate Wi-Fi experience. From the standard rooms to luxury suite balconies, and from the swimming pool to the golf course, all guests can conveniently and flexibly enjoy a mobile office as well as leisure and entertainment. Finally, the customer satisfaction increased by 60% for the cruise ship hotel, providing an overall improvement to its competitiveness. Carl of Queen Elizabeth 2 cruise ship hotel said, "We believe that, with the enormous help of Huawei's Wi-Fi solution, the cruise ship hotel will identify new opportunities in the future. This will make various new services possible and help provide guests with an ultimate experience that will make them never want to leave." For Tracy's family staying at the Queen Elizabeth 2 cruise ship, not only can they share their hotel stay experience in real time on social media from anywhere in the hotel, but they can also provide a live stream for the loyal fans of Queen Elizabeth 2 who are far away in the UK. This allows the fans to see for themselves the rejuvenation of the cruise ship.